A design challenge to redesign the DMRC app and add a ticket booking and payment feature.

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🪟Overview

Design Brief

Due to COVID-19 restrictions, DMRC(Delhi Metro Rail Corporation Limited) has restricted the use of tokens and allowed only metro smartcard holders to travel in the metro. This keeps a majority of people in the city and one time visitors barred from the using the public transport.

Design a new system that allows a daily user who uses the metro every day or an out-of-city visitor who will use the metro just once to get access to the metro, on time, without having a physical Delhi metro card/token on hand.

This exercise was given to me as a UX challenge by a startup based in Delhi for a Product Design role.

Timeline

4 days

Tools

Figma, Notion and Google meet

🙋‍♀️Empathize

Quick Background of Delhi Metro

The Delhi Metro is a mass rapid transit (MRT) system serving Delhi and its satellite cities of Ghaziabad, Faridabad, Gurgaon, Noida, Bahadurgarh and Ballabhgarh, in the National Capital Region of India. It is by far the largest and the busiest metro rail system in India and the second oldest after the Kolkata Metro. The network consists of 10 colour-coded lines serving 254 stations with a total length of 348.12 kilometres (216.31 mi).

Getting Started

To initiate by investigations about the DMRC app I went to Google Play Store to check the reviews and here is what I found:

After looking at the reviews it was important to give it a personal app analysis.